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If there is no audio through your headset/headphone, or the internal laptop speaker is not muted when headphones are plugged in, follow these steps:

1. Type "task manager" in the search bar next to the Start Menu
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2. Click Task Manager to open the app
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3. Click More details
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4. Go to the Startup tab
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5. Select "Realtek HD Audio Universal Service" and click Disable
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6. Close all applications and restart the computer.