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- on the Search Window, upper right-hand corner
- Selecting Search => Tickets => Simple Search from menu tab
- Brings Tickets => Simple Search brings you to a simple search screen
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- Add: fulltext:"COB IP", drop teh2 = tickets with both COB and IP anywhere within ticket, any owner (5 active tickets)
More complex searching with multiple values and and statuses
For more complex searching, start with a Simple Search of your key values. Then jump from that result into the full function Query Builder by selecting "Edit Search" from the results
- This brings you to the full Query Builder Search function