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- default search ticket status is for for status:active (new, or open , or stalled) tickets
- status:any = tickets of any status
- status:inactive = resolved tickets
- netID - defaults to search for owner
- smcclure = all tickets owned by smcclure
- email_address - defaults to search for requestor
- skmcclure@gmail.com = tickets requested by by skmcclure@gmail.com
- term: queue:"Exact Queue Name" i.e., queue:"OIT: CS-Advanced Client Services"
- term: fulltext:word - Search for word anywhere in full ticket
- i.e., fulltext:COB = any ticket with COB in ticket
- i.e., fulltext:"COB IP" = any ticket with 'COB' AND 'IP' anywhere in ticket
- cf.Name:value - Search for customfield.byName in tickets
- i.e., cf.'Remote Assistance Tool Used':Bomgar = any active ticket where Bomgar was used
Examples
Example 1:
Using Simple Search: Checking for Troy's tickets, or tickets about COB and IP issues, Troy and others
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