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  • default search ticket status is for  status:active  (new, open or stalled) tickets
    • status:any = tickets of any status
    • status:inactive = resolved tickets
  • netID  - defaults to search for owner 
    • smcclure = all tickets owned by smcclure 
  • email_address - defaults to search for requestor  
  • term: queue:"Exact Queue Name"    i.e., queue:"OIT: CS-Advanced Client Services"


  • term: fulltext:word - Search for word anywhere in full ticket
    • i.e., fulltext:COB = any ticket with COB in ticket
    • i.e., fulltext:"COB IP" = any ticket with 'COB' AND 'IP' anywhere in ticket
  • cf.Name:value - Search for customfield.byName in tickets
    • i.e., cf.'Remote Assistance Tool Used':Bomgar = any active ticket where Bomgar was used

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