DO NOT TURN OFF the plotter as the plotter goes to sleep itself. This prevents print heads from getting clogged.
DO NOT LIFT UP THE BLUE LEVER unless the plotter menu tells so in order to align the paper.
When paper jam happens, please find DMC professional staff members for troubleshooting. DO NOT lift up the lever and try to fix it yourself.
Please follow the following paper load/unload instruction. DO NOT MESS WITH THE PLOTTER as this will cause plotter to malfunction.
Note that the plotter goes to sleep mode if not being used for a while. To wake up the plotter, press the menu key on the plotter, the plotter will start "initializing mechanics" . Wait till the initialization process is finished and the plotter is at the "Ready" screen, then start to load/unload paper roll.
What happened when a segment of a poster is missing (i.e. not printed on the poster) after printing?
Sometimes if a PDF file is generated with PowerPoint on PC, and you use Preview on Mac to print, some text boxes on the PDF file may not print. Some label text boxes may appear while they don't exist in the original PDF. In this situation, use Adobe Acrobat, the file should print out fine then.It is hard to judge when the streaks would happen to what file. However, if it is humid outside, and patron wouldn’t mind switching to semi-glossy, we would encourage patron to print on semi-glossy. If patron insists on canvas, then give it a try and have patron monitor the printing process closely, as soon as the streaks is found, cancel the print job.
When a new roll of semi-glossy paper is being loaded, the plotter would ask for paper information, such as paper type and length. The new roll is 100 feet long, as long as we input this information correctly the first time you load the new roll, then plotter should be able to keep track of how much has been used, thus would print available length on the paper each time the roll is being unloaded. If there is not enough paper left, the plotter would let you know and would not print the current job until you load enough paper.
However, if no paper length information is found whatsoever, the plotter would keep plotting until the paper runs out. This is frustrating and wastes our ink. To avoid this problem: 1) try to input the paper length info correctly every time you load the new roll ; 2) if this info is unavailable for the current roll, then use your own judgement and see if there is enough paper on current roll for heavy continuous plotting job, if not, load a new roll. Ink costs more than paper, so better to discard the paper than waste the ink in this case.
Since the plotter cannot cut the canvas, thus it cannot print paper information on the canvas like the barcode on semi-glossy paper, therefore, there is no way to determine the paper length left on the current roll. Please use your own judgement to see whether the roll has enough paper for upcoming plotting job.