RT 4.4 Request Tracker Dashboard and Queue Navigation Tips 

There are several quick ways to bounce around in RT between your Dashboard(s), your Queue, and Your tickets. 

• Within a Search Result listing (or a Saved Search Query), use the Keyboard shortcut keys to

1. 1. k/j  - Move up / down the list of results and highlight a ticket
   2. o or <Enter>  - View (display) highlighted ticket
   3. r - Reply to highlighted ticket
   4. c - Comment on highlighted ticket
   5. gb/gf  Go back / forward to previous screen

• When displaying/replying to a ticket, jump back to the queue it is in (Your queue )

1. 1. On the ticket, click on the Queue:  <queue name> field, under "The Basics"  to return to the queue itself 

• After you select a ticket, jump back to your "Home" Dashboard
• From any Page, select 

1. 1. Recently Viewed tickets
   2. Your Home Dashboard or any other Dashboards you have defined