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When using RT regularly throughout their workday, users can benefit by creating and saving Searches of data most regularly used or viewed. These saved searches can be added to a personal dashboard to give the user a quick look at their preferred data.
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| The Keyboard Shortcut Keys can be used to navigate the tickets within the search results. |
RT Search Query Builder
Search Query
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Buildere
- Search queries can be created, and modified anytime by a user
- Search queries can be Named (description, function)
- Search queries can be saved by Name as Personal searches
- Search queries can be saved and shared as Group, Function or Department searches
- Search Results can be fed to spreadsheets, or RSS feed
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