RT 4.4 Privileged User Options and Features
With the upgrade to RT Request Tracker Version 4.4, all Privileged Users have some new options and features they can choose for their personal preferences.
...
- RT Preferences
- RT Ticket Timers
- RT Keyboard shortcuts
- RT Dashboards
- fulltext searching
| Table of Contents | ||||
|---|---|---|---|---|
|
RT Login Widget and screen layout
Login Widget - shows RT version, Copyright, and RICE logo
RT Login Screen
RT Screen: Locate Function tabs across the top of the screen, Select PREFERENCES
RT User Preferences Settings
Below are preference sections for users to check or change to best suit their needs. New options or new defaults are in Blue
User Preferences - General View
- new Theme = rudder (more ADA compliant, easier on the eyes)
- Rice Logo added
- preferred Username format, privileged users = usernames (netid)
Search results refresh interval
- setting Theme and username format
...
General - Refresh search results Interval
Preferences - RT at a Glance View
Use for your defined "RT at a Glance" home page
- Set a refresh interval in preferences if you sit on an RT dashboard all day
- This is a different refresh interval than for your "Search Results" in General View
- RT At a Glance refresh interval
Preferences -Ticket Composition
- Now have Different settings for Composition vs Display
- 2- column layout for easier create and update
- WYSIWG Composition default allows Rich Text formatting
...
- Resulting Ticket composition when Rich Text is set –
Preferences - Ticket Display
- Display tickets in rich text (YES is default )
- Show ticket updates by oldest history first - or select NO to see latest updates first (descending date order)
- History info now shows after the rest of the page loads.... or you can do it-
- after clicking a link
- immediately
- as your scroll the ticket
User Search Preferences
Allow user to select how you wish to see the results of any search.
- Order items in Descending or Ascending order
- Sort by multiple item types:
- id (ticket number )
- LastUpdated
- Created
- Status
- DueDate
- etc....
- Return xx number of Rows per page
- Chose what Columns to display in search results listing
RT Ticket Timers
- New in rt 4.4.
- Timers can be started, paused, and saved (with comments) to RT tickets.
- Users can have 5 concurrent tickets running
- Tickets accumulate timed worked, and give breakdown of all users time on same ticket
- Users can also update time-worked on tickets under Tools => "My Day" tickets listing
...
Anchor KeyboardShortcuts KeyboardShortcuts
RT Keyboard shortcuts
- New in rt 4.4
- 1) Global keyboard shortcuts on Dashboards or on "RT at a glance" pages
- enter: ? to see shortcuts
- enter: ? to see shortcuts
...
- enter: ? to see shortcuts
- Follow your cursor with blue bar on side of tickets
RT Dashboards
RT Dashboards are a customized RT web page, with 1 or more sections defined; for displaying desired groupings of RT data and functions. Dashboards typically include sections such as :
...
Personal Dashboard - with just the sections of data I want using my personal Saved Searches:
RT fulltext ticket searching and Simple Search
This option of searching has existed prior to RT 4.4, but it now indexes and returns your results faster.
...