Page History

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• Order items in Descending or Ascending order
• Sort by item types:
  
  • id (ticket number )
  • LastUpdated
  • Created
  • Status
  • DueDate
  • etc....
• Return xx number of Rows per page
• Chose what Columns to display in search results listing

RT Ticket Timers

• New in rt 4.4.  
• Timers can be started, paused, and saved (with comments) to RT tickets. 
• Users can have 5 concurrent tickets running
• Tickets accumulate timed worked, and give breakdown by all OIT users
• Priv. Users can also update time-worked on tickets under Tools => "My Day" tickets listing

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