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- To search and display tickets matching a criteria. Examples:
- new/open tickets, within a queue, not yet assigned/worked
- tickets opened within the last week
- My Open tickets - to do items or use for jumbo updates or time-worked updates
- tickets created for type of issue (Phishing, Printing, wireless) and for a time frame
- To search and display Assets
- To search and display ticket data for a Report
- Resolved tickets, for a Queue or multiple queues, with counts by owner netid
- Resolved tickets, for a date range, by Queue or all OIT Queues. With totals and per Netid counts
- Use saved searches on an RT Dashboard
- for grouping data matching a criteria, or status, date ranges etc
- create different Dashboards with multiple saved searches, displayed in sections
- Save Dashboards for self, a Department, Work group, or managers with different saved searches imbedded
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