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Example1: Find all recent, unresolved, UNowned tickets with Subject = demo
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Query Builder steps
- Select Search == > Tickets ==> New Search. Get Query Build page.
- Set: Subject Matches demo
- Set: Owner = Nobody
- Set: Status is new
- CLICK: ==> Add these Terms
- Set: Status is Open
- CLICK: Add these TermsTerms
- SEE: Current Search
- CLICK: Add these Terms and Search
If you want to
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save this Search for future use, On the Query Builder Page
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; Under SAVED SEARCHES section:
- Do => Privacy: My Saved Searches
- => Description = demo_nobody
- = Select UPDATE to save it
You can continue to tweak your saved search, and then Resave it with either Update Tab tab ; or save with new description name and Save As New
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