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Example1:  Find all recent, unresolved, UNowned tickets with Subject = demo

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Query Builder steps

  • Select Search == > Tickets ==> New Search. Get Query Build page.
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  • Set: Subject Matches demo
  • Set: Owner = Nobody
  • Set: Status is new
  • CLICK: ==> Add these Terms

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  • Set: Status is Open
  • CLICK: Add these TermsTerms  

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  • SEE: Current Search
  • CLICK:  Add these Terms and Search

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If you want to

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save this Search for future use, On the Query Builder Page

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; Under SAVED SEARCHES section: 

  • Do => Privacy: My Saved Searches
  • => Description = demo_nobody
  • = Select UPDATE to save it


You can continue to tweak your saved search, and then Resave it with either Update Tab tab ; or save with new description name and Save As New

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