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- Now have Different settings for Composition vs Display
- 2- column layout for easier create and update
- WYSIWYG use browser right-click menu – to allow Rich Text entry on ticketsWYSIWG Composition default allows Rich Text formatting
Ticket Composition Preferences
- Resulting Ticket composition when Rich Text is set –
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- Display tickets in rich text (YES is default )
- Show ticket updates by oldest history first - or select NO to see latest updates first (descending date order)
- History info now shows after the rest of the page loads.... or you can do it-
- after clicking a link
- immediately
- as your scroll the ticket
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