...
- To search and display tickets matching a criteria
- new/open tickets, within a queue, not yet assigned/worked
- tickets opened within the last week
- My Open tickets - to do jumbo updates or time-worked updates
- tickets created for type of issue (Phishing, Printing, wireless) and for a time frame
- To search and display AssetsÂ
- To search and display ticket data for a Report
- Resolved tickets, for a Queue or multiple queues, with counts by owner netid
- Resolved tickets, for a date range, by Queue or all OIT Queues. With totals and per Netid counts
- Use saved searches within an RT Dashboard for grouping key data
...