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RT Search Query Builder Examples
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Example1:
Example2: Find all recent, unresolved, UNowned tickets
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with Subject = demo
Search Query Builder steps
- Select Search == > Tickets ==> New Search. Get Query Build page.
- Set: Subject Matches demo
- Set: Owner = Nobody
- Set:Queue Status is IT: Infrastructure UNIXnew
- CLICK: Add these Terms
- Set: Status isn't resolvedis Open
- CLICK: Add these Terms
- SEE: Current Search
- CLICK: Add these Terms and Search
If you want to keep this search, on the Query Builder Page
- Under Saved Searches
- Do => Privacy: My Saved Searches
- => Description = demo_nobody
- = Select UPDATE to save it
You can continue to tweak your saved search, and then Resave it with either Update Tab; or save with new description name and Save As New
RT Documentation and Examples
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