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7) How do you resolve SAKAI issues?
- Support calls/requests are received by the IT Help Desk and the OWL-Space support staff. Most issues are resolved at this level. For other issues, a number of methods are used. The Rice staff investigates the problem: replicates issue, looks at code, etc. If no resolution is found, the Sakai Jira bug tracking pageis searched. In most cases, the issue is already listed here and either a patch or a contact person is listed. If no Jira listing is found, the problem is posted to the Sakai listserv or we contact the tool developers directly for timely issues. Once a solution is found, it is installed on a test server. After sufficient testing, the patch is pushed to the production servers during a weekly maintenance window.
8) What are the resources that you use for resolving SAKAI issues?
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