RT 4.4 Building Search Queries and Saving Searches
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6/2020 - Updated RT from 4.4.2 to 4.4.4. Wiki updated to point to RT Documentation for 4.4.4 |
RT (Request Tracker) includes a Search Query Builder function that allows users to create various search queries for the type of tickets they are most interested in. All queries can be saved and reused.
When using RT regularly throughout their workday, users can benefit by creating and saving Searches of data most regularly used or viewed. These saved searches can be added to a personal dashboard to give the user a quick look at their preferred data.The
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| The Keyboard Shortcut Keys |
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| can be used to navigate the tickets within the search results. |
RT Search Query Builder
Search Query Builder
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The RT 4.4 product documentation has some expanded query builder examples:
Information on Dashboards, which use Searches