RT 4.4 Building Search Queries and Saving Searches
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6/2020 - Updated RT from 4.4.2 to 4.4.4. Wiki updated to point to RT Documentation for 4.4.4 |
RT (Request Tracker) includes a Search Query Builder function that allows users to create various search queries for the type of tickets they are most interested in. All queries can be saved and reused.
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| The Keyboard Shortcut Keys can be used to navigate the tickets within the search results. |
RT Search Query Builder
Search Query
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Builder
- Search queries can be created, and modified anytime by a user
- Search queries can be Named (description, function)
- Search queries can be saved by Name as Personal searches
- Search queries can be saved and shared as Group, Function or Department searches
- Search Results can be fed to spreadsheets, or RSS feed
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