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  1. Click on the Apple.

  2. Click on About this Mac.

    Image Added

  3. Click More Info.

    Image Added

  4. Click Network.

  5. In the top panel choose the appropriate device (AirPort if a wireless problem or Ethernet for a wired problem).

  6. In the bottom panel, scroll down to MAC Address.

  7. Copy the MAC address and paste the text into a reply to your ticket. If you do not already have a ticket open, please e-mail the copied text to the helpdesk@rice.edu.

iPhone or iPod Touch

  1. From the home screen, go to Settings.

  2. Select General.

  3. Select About.

  4. Copy the MAC address from Wi-Fi Address into a reply to your ticket. If you do not already have a ticket open, please e-mail the copied text to the helpdesk@rice.edu.