RT 4.4 Privileged User Options and Features
With the upgrade to RT Request Tracker Version 4.4, all Privileged Users have some new options and features they can choose for their personal preferences.
Additionally some of the default options have changed as well. See new or changed items highlighted in Blue text.
RT Privileged User Options are definable for key areas:
- RT Preferences
- RT Ticket Timers
- RT Keyboard shortcuts
- RT Dashboards
- fulltext searching
RT Login Widget and screen layout
Login Widget - shows RT version, Copyright, and RICE logo
Screen: Function tabs across the top of the screen
Settings and Preferences |
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RT User Preferences Settings
Areas to check or change: New options or new defaults in Blue
General View Section
- new Theme = rudder (more ADA compliant, easier on the eyes)
- Rice Logo added
- preferred Username format, privileged users = usernames (netid)
- Search results refresh interval
General View Preferences
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RT at a Glance preference
For your defined home RT page or RT dashboards
- Set a refresh interval in preferences
- ??? for Ken ... refresh for Home page, versus Search Results vs at a Glance refresh on home pages
Ticket Display preferences
- Display messages in Rich Text (default)
- Show Requestor's 10 highest priority tickets in "more about requestor"
Search Preferences
RT Ticket Timers
- New in rt 4.4.
- Timers can be started, paused, and saved (with comments) to RT tickets.
- Users can have 5 concurrent tickets running
- Tickets accumulate timed worked, and give breakdown by all OIT users
- Priv. Users can also update time-worked on tickets under Tools => "My Day" tickets listing
Ticket Timers |
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RT Keyboard shortcuts
- New in rt 4.4
- 1) Global keyboard shortcuts on Dashboards or on "RT at a glance" pages
- enter: ? to see shortcuts
- enter: ? to see shortcuts
- 2) quick keyboard shortcuts for navigating within a search results listing of tickets
- enter: ? to see shortcuts
- Follow your cursor with blue bar on side of tickets
Keyboard Shortcuts
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RT Dashboards
RT Fulltext ticket searching