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Exceptions/troubleshooting
Problem: We received an NOA and full-text access is turned on, but the title does not appear on the clipboard. | |
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| Possible explanation | Solution |
Alma has not had a chance to catch up yet. Alma runs a daily job that adds titles to the clipboard. Depending on when the order was submitted to GOBI, it may take an extra day for the title to appear on the clipboard. This is the most common issue for ebooks on platforms that normally deliver ebooks quickly, like EBSCO and ProQuest. | Wait 1 day then check the clipboard again. Do not attempt to catalog the ebook until it shows up on the clipboard. Doing so may notifications (if any interested users have requested to be notified) to not be sent. |
| The title is part of an electronic standing order. Titles that are part of standing orders are delivered as each volume is published. E-standing order titles are not automatically loaded into Alma so they will not appear on the clipboard. Verify that the title is part of a standing order by searching for the title in GOBI and checking the order details. | If you are trained on working with electronic resources, find and activate the appropriate electronic portfolio from the Community Zone. If not, ask the Eresources Team for assistance. Once the portfolio has been activated, make these edits:
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Problem: We received an NOA and the title appears on the clipboard but access has not been turned on. | |
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| Possible explanation | Solution |
The publisher is still processing the order. Some publishers, such as De Gruyter, routinely take over a week to send an NOA, and there may be a further delay before access is turned on. | If it has been more than three business days since receipt of the NOA, email the Head of Acquisitions and ask them to follow up with the publisher. |
| The title has not yet been published. You can check the ebook's publication date in GOBI, which will say "not yet published" in the Status column. | Wait until the title has been published. The publisher will not send a notification when the ebook is activated, so the title will need to be monitored regularly. |
Problem: We received a GOBI order confirmation but we did not receive an NOA. | |
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| Possible explanation | Solution |
GOBI cancelled the order. When GOBI is unable to fulfill an ebook order, the order is cancelled but the library is usually not notified. When an order is cancelled, it will be reflected on GOBI's website. | Notify the Head of Acquisitions that the order has been cancelled. They will follow up with the selector. |
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Cataloging procedures
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