RT 4.4 Privileged User Options and Features
With the upgrade to RT Request Tracker Version 4.4, all Privileged Users have some new options and features they can choose for their personal preference.
Additionally some of the default options have changed as well. See new or changed items highlighted in Blue text.
RT Privileged User Options are definable for key areas:
- RT Preferences
- RT Ticket Timers
- RT Keyboard shortcuts
- RT Dashboards
- fulltext searching
RT Login Widget and screen layout
Login Widget show RT version, Copyright, and RICE logo
Screen: Function tabs across the top of the screen
Settings and Preferences |
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RT User Preferences Settings
Areas to check or change: New options or new defaults in Blue
General View Section
User Preferences - General View |
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- new Theme = rudder (more ADA compliant, easier on the eyes)
- Rice Logo added
- preferred Username format, privileged users = usernames (netid)
- Search results refresh interval
Ticket Composition Section
RT @ a Glance views
Ticket Display preferences
RT Ticket Timers
RT Keyboard shortcuts
RT Dashboards
RT Fulltext ticket searching