RT 4.4 Privileged User Options and Features

With the upgrade to RT Request Tracker Version 4.4, all Privileged Users have some new options and features they can choose for their personal preferences.

Additionally some of the default options have changed as well.  See new or changed items highlighted in Blue text.

RT Privileged User Options are definable for key areas:

• RT Preferences
• RT Ticket Timers
• RT Keyboard shortcuts
• RT Dashboards
• fulltext searching

RT Login Widget and screen layout

Login Widget  - shows RT version, Copyright, and RICE logo

Screen: Function tabs across the top of the screen

RT User Preferences Settings

Areas to check or change:  New options or new defaults in Blue

General View Section

• new Theme = rudder  (more ADA compliant, easier on the eyes)  
• Rice Logo added
• preferred Username format, privileged users = usernames (netid) 
• Search results refresh interval 

RT at a Glance preference

For your defined home RT page or RT dashboards 

• Set a refresh interval in preferences
• ??? for Ken ... refresh for Home page, versus Search Results vs at a Glance refresh on home pages

Ticket Display preferences

• Display messages in Rich Text (default)
• Show Requestor's 10 highest priority tickets in "more about requestor"

Search Preferences

RT Ticket Timers

• New in rt 4.4.  
• Timers can be started, paused, and saved (with comments) to RT tickets. 
• Users can have 5 concurrent tickets running
• Tickets accumulate timed worked, and give breakdown by all OIT users
• Priv. Users can also update time-worked on tickets under Tools => "My Day" tickets listing

RT Keyboard shortcuts

• New in rt 4.4
• 1) Global keyboard shortcuts on Dashboards or on "RT at a glance"  pages
  • enter: ?    to see shortcuts
    
• 2) quick keyboard shortcuts for navigating within a search results listing of tickets
  • enter: ?    to see shortcuts
    
   

RT Dashboards

RT Fulltext ticket searching