Searching for "how-to" instructions and information, visit the Rice KnowledgeBase
IT DIY: IT Do It Yourself
Welcome to the IT Do IT Yourself (IT DIY) pages . These pages contain step-by-step instructions on how-to service your own IT needs. These instructions can be used by Rice students, faculty and staff in order to set up computer, email, network, print and other IT-related topics.
Use the following categories to guide your search. If you cannot find the category below, use the search bar located on the top right corner of the page.
Account Management
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Accounts unrelated to your NetID
Apply - Online Account Management System
De-activation process (including Google Docs)
Emeritus
Google Apps for Education (Rice)
Google Mail | Undergraduates only
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Retirees
Vendors
Application Support
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Audio Visual
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Classroom Support
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College Lab (Create new request for help) |
Cloud Computing
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Drive |
Collaboration Tools
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Course Management
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Coursera
edX
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Other
Data Management
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Quota
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Document Imaging, Management, & Workflows
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Email Management
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Setting up Rice Google Calendar (faculty & students)
Listserv
Creating a Vanity Email Address
Webmail tools
General
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IT Alerts - IT-Alerts History |
Hardware
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Audio Visual Loaner Printer Projector Repair Replacement Setup |
Help Desk | External Resources
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Suggested Venues for Laptop Lending |
Maintenance
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Network Server Office Support |
Mobile Devices
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Tablet Other |
Network
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Share Drive |
Printers/Printing
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Maintenance |
Remote Connect/Tools
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Remote Desktop |
Research Computing
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Request Help Directly from the RCSG
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Security
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Server
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Maintenance VM |
Software
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Imaging |
Telecommunication
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Map of Nortel Telephone Buttons Basic Features of Nortel Telphones |
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Get Support
Support from Box
Managing Your Files, Collaboration and Sharing, Box Sync, Box for Mobile; Setup and Deploy Box; Training... and more.
Online Help
IT Online Documentation for IT Tutorials.
Request for assistance or to report all IT-related issues.
Online Help Desk Form
Use this online form for New Request for assistance.
Email: helpdesk@rice.edu
Email from youremail@rice.edu account: include the NetID; Phone Number, Location: Time of Issue; & Description of issue.
For example: wireless network connectivity issues need MAC address and date & time; location; Rice or visitor network.
Office of Information Technology
- Rice KnowledgeBase: https://kb.rice.edu
- Rice Office of Information Technology: https://oit.rice.edu/
- IT@Rice: https://
Ticket Status
Log on to Request Tracker to check your ticket status.
help.rice.edu
Other IT Websites
IT services, tools, and applications supported at Rice.
IT organization, policies and procedures, initiatives, innovation, and IT news and events.market.rice.edu/
Rice-specific discounts for tech purchases; also includes hardware requirements for new computer purchases.