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Searching for "how-to" instructions and information, visit the Rice KnowledgeBase

Rice KnowledgeBase:  https://kb.rice.edu

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Office of Information Technology


 

IT DIY:  IT Do It Yourself

Welcome to the  IT Do IT Yourself (IT DIY) pages . These pages contain step-by-step instructions on how-to service your own IT needs. These instructions can be used by Rice students, faculty and staff in order to set up computer, email, network, print and other IT-related topics.

Use the following categories to guide your search.  If you cannot find the category below, use the search bar located on the top right corner of the page.

Account Management

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Accounts tied to your NetID

Accounts unrelated to your NetID

Alumni Account Signup

Alumni (Rice Account) 

Apply - Online Account Management System

Collaborator (Non-Rice)

Complimentary Guest Accounts

Complimentary Staff Accounts

De-activation process (including Google Docs)

Emeritus

Google Apps for Education (Rice)

Google Calendar

Google Mail | Undergraduates only

My NetD Instructions and Help

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MyNetID Instructions and Help

Account Summary Information

Activate Your NetID

Changing Your NetID and Google Account Passwords

Changing Your Published Email Address

Creating a Vanity Email Address

VPN Agreement

NetID  | What is MyNetID?

Password Resetiforgot.rice.edu

Org Account

Retirees

RiceWorks Troubleshooting

Vanity Address

Vendors

Workflow

Application Support

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List of free software

List of IT-licensed software

ChemDraw

LabVIEW

ArcGIS

OnBase

Microsoft Campus Agreement

Audio Visual

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AV Events Reservation

AV Services

Classroom Support

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Classroom

College Lab (Create new request for help)

Supported Buildings

Podium

Cloud Computing

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Rice Dropbox

Google Apps

Calendar

Drive

Collaboration Tools

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Course, Organization, and Departmental Email Accounts

Shared Filespace

Subversion (svn)

Course Management

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Overview

Coursera

edX

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General FAQ's

IT Related FAQ's

 

Other

Data Management

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Backup

Mapping storage (U:drive)

Storage/Recovery

Quota

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Windows

Unix/Linux

Classroom

Document Imaging, Management, & Workflows

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Google Docs

Onbase

Email Management

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Accessing Email via Webmail

Email @ Rice

Setting up your Email Program

Setting up Rice Google Calendar (faculty & students)

Rice Gmail FAQs

Listserv

Mailman

SPAM Settings (DSPAM)

Outbound SPAM

Creating a Vanity Email Address

ProofPoint

Webmail

Webmail tools

General

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IT Alerts - IT-Alerts History

Hardware

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Audio Visual

Loaner

Printer

Projector

Procurement

Repair

Replacement

Setup

Help Desk | External Resources

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Suggested Venues for Laptop Lending

Off Campus Electronic Support Sites

Computer Buying Suggestions

Maintenance

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Network

Server

Office Support

Mobile Devices

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Phone Email

iPhone

Android

Blackberry

Apple TV

iTouch/iPad

Tablet

Other

Network

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Share Drive

Wired

Wireless

VPN

About Clean Access

Printers/Printing

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Maintenance

Printer Locations

Plotters

Lab computers

Personal computers, campus printers

Print Refund

Reimbursement Process

Scanning

Remote Connect/Tools
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Remote Desktop

VPN

Connect to Rice Resources

Bomgar

Symantec

Research Computing

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Request Help Directly from the RCSG

Request Class Access

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BlueBioU

DAVinCI

STIC

SUG@R

Security

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Best Practices

Encryption

Locked Account

Malware and Viruses

Phishing

Proxy

Software

Apple Mobile Device

Server

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Maintenance

VM

Using CLEAR

Linux and Unix Servers

ADRice

Kerberos

Software

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Windows Software

Apple Software

Imaging

IT-Licensed Software

Operating Systems

EdTech Software Request Form

Systematic Altiris Client Software

Telecommunication

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About

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Service Overview

Dialing Instructions

Voicemail

Personal Call Assistant

Unified Message

Map of Nortel Telephone Buttons

Basic Features of Nortel Telphones

Advanced Features of Nortel Telephones

Single-Line Analog Telephone

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Service Overview

Dialing Instructions

Voicemail for Single Mailbox

Voicemail for Multiple Mailboxes

 

Help

Services and Rates

Voicemail

Web

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Automated Website Creation

Custom Web Design

Manual Website Creation

Clubs/Class/College/etc.

Miscellaneous

Other

Get Support

 

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Support from Box

Managing Your Files, Collaboration and Sharing, Box Sync, Box for Mobile; Setup and Deploy Box; Training... and more.
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Online Help

IT Online Documentation for IT Tutorials.
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Phone:  713.348.4357 (x-HELP)

Request for assistance or to report all IT-related issues.

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Online Help Desk Form

Use this online form for New Request for assistance.

 

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Email:  helpdesk@rice.edu

Email from youremail@rice.edu account: include the NetID; Phone Number, Location: Time of Issue; & Description of issue. 
For example:  wireless network connectivity issues need MAC address and date & time; location; Rice or visitor network.

 

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Ticket Status

Log on to Request Tracker to check your ticket status.
help.rice.edu

Other IT Websites

  • it.rice.edu/
    IT services, tools, and applications supported at Rice.
  • vpit.rice.edu/ 
    IT organization, policies and procedures, initiatives, innovation, and IT news and events.
  • market.rice.edu/
    Rice-specific discounts for tech purchases; also includes hardware requirements for new computer purchases.