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Searching for "how-to" instructions and information, visit the Rice KnowledgeBase

Rice KnowledgeBase:  https://kb.rice.edu

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Office of Information Technology


 

IT DIY:  IT Do It Yourself

Welcome to the  IT Do IT Yourself (IT DIY) pages . These pages contain step-by-step instructions.. These instructions can be used by Rice students, faculty and staff in order to set up computer, email, network, print and other IT-related topics.

Use the following categories to guide your search.  If you cannot find the category below, use the search bar located on the top right corner of the page.

Account Management

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About NetID

Accounts tied to your NetID

Accounts unrelated to your NetID

Alumni Account Signup

Alumni (Rice Account) 

Apply - Online Account Management System

Collaborator (Non-Rice)

Complimentary Guest Accounts

Complimentary Staff Accounts

De-activation process (including Google Docs)

Google Apps for Education (Rice)

Google Calendar

Google Mail | Undergraduates only

My NetD Instructions and Help

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MyNetID Instructions and Help

Account Summary Information

Activate Your NetID

Changing Your NetID and Google Account Passwords

Changing Your Published Email Address

Creating a Vanity Email Address

VPN Agreement

Password Resetiforgot.rice.edu

Org Account

RiceWorks

Visitor Account

Workflow

Application Support

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ArcGIS

ChemDraw

Gurobi

LabVIEW

OnBase | Department use only

Rice On the Hub | Software discount for Rice faculty, staff, students

SAS for Students

SolidWorks for Students | NetID authentication required

SCC Favorite Free Software

List of IT-licensed software

Microsoft Campus Agreement

Audio Visual

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AV Events Reservation

AV Services

Classroom Support

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Classroom

College Lab (Create new request for help)

Supported Buildings

Podium

Cloud Computing

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Rice Dropbox

Google Apps

Calendar

Drive

Collaboration Tools

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FAQ: Course, Organization, and Departmental Email Accounts

Shared Filespace

Subversion (svn)

Course Management

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About Owl Space

FAQ

General FAQ's

IT Related FAQ's

Data Management

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Backup

Mapping storage (U:drive)

Storage/Recovery

Rice Storage Options and Quota

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Windows

Unix/Linux

Classroom

Document Imaging & Workflows

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Google Docs

Onbase

Email Management

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Accessing Email via Webmail

Email @ Rice

Setting up your Email Program

Setting up Rice Google Calendar (faculty & students)

Rice Gmail FAQs

Listserv

Mailman

SPAM Settings (DSPAM)

Outbound SPAM

Creating a Vanity Email Address

ProofPoint

Webmail

Webmail tools

General

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IT Alerts - IT-Alerts History

Hardware

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Audio Visual

Loaner

Printer

Projector

Procurement

Repair

Replacement

Setup

Help Desk | External Resources

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Off Campus Electronic Support Sites

Computer Buying Suggestions

Mobile Devices

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Android

Apple TV

Blackberry

iOS Devices to Rice Visitor

iPhone, iPhone, iPad

Kindle Fire HDX

Phone Email

Secure Your Data

 

Network

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Clean Access

Storage (U:drive | Personal Storage)

Wired

Wireless

VPN

 

Printers/Printing

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Printer Locations

Plotters

Lab computers | Windows & Mac

Personal computers, campus printers

Print Refund

Reimbursement Process

Scanning

Remote Connect/Tools
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Remote Desktop

VPN

Connect to Rice Resources

Bomgar

Symantec

Research Computing

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Request Help Directly from the RCSG

Request Class Access

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BlueBioU

DAVinCI

STIC

SUG@R

Security

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Best Practices

Encryption

Locked Account

Malware and Viruses

Phishing

Proxy

Software

Apple Mobile Device

Server

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Using CLEAR

Linux and Unix Servers

ADRice

Kerberos

Organization.Rice.edu

Software

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Clearing Browser cache

Software for Academic Classrooms and Computer Labs

Software for Individual Computers

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ArcGIS

ChemDraw

Gurobi  

LabVIEW

SAS for Students

SolidWorks for Students | NetID authentication required

SCC: free software list

 

Rice On the Hub | Software discount for Rice faculty, staff, students

List of IT License Software

Operating Systems

Systematic Altiris Client Software

Telecommunication

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About Telecommunications

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Service Overview

Dialing Instructions

Voicemail

Personal Call Assistant

Unified Message

Map of Nortel Telephone Buttons

Basic Features of Nortel Telphones

Advanced Features of Nortel Telephones

Single-Line Analog Telephone

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Service Overview

Dialing Instructions

Voicemail for Single Mailbox

Voicemail for Multiple Mailboxes

 

Help

Services and Rates

Voicemail

Web

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Box at Rice University 

more about Box at Rice University >>

 

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Support from Box

Managing Your Files, Collaboration and Sharing, Box Sync, Box for Mobile; Setup and Deploy Box; Training... and more.
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Online Help

IT Online Documentation for IT Tutorials.
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Phone:  713.348.4357 (x-HELP)

Request for assistance or to report all IT-related issues.

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Online Help Desk Form

Use this online form for New Request for assistance.

 

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Email:  helpdesk@rice.edu

Email from youremail@rice.edu account: include the NetID; Phone Number, Location: Time of Issue; & Description of issue. 
For example:  wireless network connectivity issues need MAC address and date & time; location; Rice or visitor network.

 

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Ticket Status

Log on to Request Tracker to check your ticket status.
help.rice.edu

Other IT Websites

  • it.rice.edu/
    IT services, tools, and applications supported at Rice.
  • vpit.rice.edu/ 
    IT organization, policies and procedures, initiatives, innovation, and IT news and events.
  • market.rice.edu/
    Rice-specific discounts for tech purchases; also includes hardware requirements for new computer purchases.