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IT DIY:  IT Do It Yourself

Welcome to the  IT Do IT Yourself (IT DIY) pages . These pages contain step-by-step instructions.. These instructions can be used by Rice students, faculty and staff in order to set up computer, email, network, print and other IT-related topics.

Use the following categories to guide your search.  If you cannot find the category below, use the search bar located on the top right corner of the page.


Account Management

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About NetID

Accounts tied to your NetID

Accounts unrelated to your NetID

Alumni Account Signup

Alumni (Rice Account) 

Can't Log on to my NetID account?

Collaborator (Non-Rice)

Complimentary Guest Accounts

De-activation process (including Google Docs)

Forgot password?

G Suite for Education at Rice (Google Apps for Education)

Google Calendar

Google Mail | Undergraduates only

My NetD Instructions and Help

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MyNetID Instructions and Help

Account Summary Information

Activate Your NetID

Changing Your NetID and Google Account Passwords

Changing Your Published Email Address

Creating a Vanity Email Address

VPN Agreement

 

Org Account

RiceWorks

Visitor Account

 

Application Support

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Software Available to Faculty & Staff

Software Available to Students

Rice On the Hub | Software discount for Rice faculty, staff, students

Rice On the Hub | Can't see any products?

OnBase | Department use only

Classroom Support

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Registrar's Classroom Page

Learning Spaces Supported Rooms

FAQs about the Podiums

Cloud Computing

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Rice Dropbox

Google Apps

Cloud Service Applications

 

Collaboration Tools

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Box at Rice University

FAQ: Course, Organization, and Departmental Email Accounts

Shared Filespace

Subversion (svn)

Course Management

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About Owl Space

FAQ

General FAQ's

IT Related FAQ's

Linux and UNIX Computing for Teaching

Using CLEAR

Linux and Unix Servers

Data Management

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Box at Rice University

CrashPlan | Faculty & Staff Backup

Getting Started with Box at Rice University

Mapping storage (U:drive)

Storage/Recovery

 

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Windows

Unix/Linux

Classroom

Document Imaging & Workflows

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Google Docs

Onbase

Email Management

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Accessing Email via Webmail

Can't Login to Email | Forgot password?

Email @ Rice

Setting up your Email Program

Setting up Rice Google Calendar (faculty & students)

Rice Gmail FAQs

Listserv

Mailman

SPAM Filtering (DSPAM User Setup)

Outbound SPAM

Creating a Vanity Email Address

ProofPoint

Webmail

Webmail tools

Event/Activity Support

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Event/Activity Support General Information

Trusted Event Contractors

General

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IT Alerts - IT-Alerts History

 

 


Hardware

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Audio Visual

Loaner

Printer

Projector

Hardware Guidelines

Repair

Replacement

Setup

Help Desk | External Resources

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Off Campus Electronic Support Sites

Computer Buying Suggestions

Mobile Devices

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Android

Blackberry

iOS Devices to Rice Visitor

iPhone, iPhone, iPad

Kindle Fire HDX

Secure Your Data

 

Network

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Clean Access

Storage (U:drive | Personal Storage)

Connect to Wired RiceNet3 Network (Duncan & McMurtry College)

Connect to Wired Network

Wireless

VPN

 

Printers/Printing

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Printer Locations

Plotters

Lab computers | Windows & Mac

Personal computers, campus printers

Print Refund

Reimbursement Process

Scanning

Remote Connect/Tools
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Remote Desktop

VPN

Connect to Rice Resources

Working Remotely

Bomgar

Symantec

Research Computing

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Request Help Directly from the CRC

Request Class Access

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BlueBioU

DAVinCI

NOTS

PowerOmics

 

Security

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Best Practices

Encryption

Hostnames, Redirects, and Proxies

Locked Account

Malware and Viruses

Phishing

Software

Apple Mobile Device

Training

Server

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Using CLEAR

Linux and Unix Servers

ADRice

Kerberos

Organization.Rice.edu

Software

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Clearing Browser cache

Software for Academic Classrooms and Computer Labs

Software Available to Faculty & Staff

Software Available to Students

Rice On the Hub | Software discount for Rice faculty, staff, students

Rice On the Hub | Can't see any products?

Operating Systems

Systematic Altiris Client Software

Telecommunication

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About Telecommunications

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Service Overview

Dialing Instructions

Voicemail

Personal Call Assistant

Unified Message

Map of Nortel Telephone Buttons

Basic Features of Nortel Telphones

Advanced Features of Nortel Telephones

Single-Line Analog Telephone

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Service Overview

Dialing Instructions

Voicemail for Single Mailbox

Voicemail for Multiple Mailboxes

 

Help

Services and Rates

Voicemail

Web

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Web


Box at Rice University 

more about Box at Rice University >>

 

Support from Box

Managing Your Files, Collaboration and Sharing, Box Sync, Box for Mobile; Setup and Deploy Box; Training... and more.

Online Help

IT Online Documentation for IT Tutorials.

Phone:  713.348.4357 (x-HELP)

Request for assistance or to report all IT-related issues.

 

Online Help Desk Form

Use this online form for New Request for assistance.

 

Email:  helpdesk@rice.edu

Email from youremail@rice.edu account: include the NetID; Phone Number, Location: Time of Issue; & Description of issue. 
For example:  wireless network connectivity issues need MAC address and date & time; location; Rice or visitor network.

 

Ticket Status

Log on to Request Tracker to check your ticket status.
help.rice.edu

Other IT Websites

  • it.rice.edu/
    IT services, tools, and applications supported at Rice.
  • oit.rice.edu/ 
    IT organization, policies and procedures, initiatives, innovation, and IT news and events.
  • market.rice.edu/
    Rice-specific discounts for tech purchases; also includes hardware requirements for new computer purchases.