Page History

...

• RT Preferences
• RT Ticket Timers
• RT Keyboard shortcuts
• RT Dashboards
• fulltext searching

Table of Contents
maxLevel 5 minLevel 2

RT Login Widget and screen layout

...

RT User Preferences Settings

Areas Below are preference sections for users to check or change :to best suit their needs.  New options or new defaults are in Blue

Preferences -General View Section

• new Theme = rudder  (more ADA compliant, easier on the eyes)  
• Rice Logo added
• preferred Username format, privileged users = usernames (netid) 
• Search results refresh interval 

Preferences - RT at a Glance

...

Use for your defined "RT at a Glance" page

• Set a refresh interval in preferences if you sit on an RT dashboard all day
• A different refresh interval than for your  "Search Results" in General View

Preferences -Ticket Composition

...

• Different settings for Composition vs Display
• 2- column layout for create and update
• WYSIWYG use browser right-click menu – to allow Rich Text entry on tickets

Preferences - Ticket Display

...

• Display tickets in rich text (YES is default )
• Show ticket updates  by oldest history first - or select NO to see latest updates first (descending date order)
• History info now shows after the rest of the page loads.... or you can do it-
  
  • after clicking a link
  • immediately
  • as your scroll the ticket

 

Search Preferences

Allow you user to select how you wish to see the results of a any search.

• Order items in Descending or Ascending order
• Sort by item types:
  
  • id (ticket number )
  • LastUpdated
  • Created
  • Status
  • DueDate
• Return xx number of Rows per page
• Chose what Columns to display in search results listing

RT Ticket Timers

...

See Other examples of Creating and Using saved search queries, and putting the results into your preferred Dashboard 

RT Fulltext ticket searching

This option of searching has existed prior to RT 4.4, but it now indexes and returns your results faster.