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Below are preference sections for users to check or change to best suit their needs. New options or new defaults are in Blue
Preferences - General View
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- new Theme = rudder (more ADA compliant, easier on the eyes)
- Rice Logo added
- preferred Username format, privileged users = usernames (netid)
- Search results refresh interval interval
Gallery include 2-rt-prefs-theme.png,3-rt-prefs-search-results-refresh-interval.png sort name title General View Preferences
Preferences - RT at a Glance View
Use for your defined "RT at a Glance" home page
- Set a refresh interval in preferences if you sit on an RT dashboard all day
- A This is a different refresh interval than for your "Search Results" in General View
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- Display tickets in rich text (YES is default )
- Show ticket updates by oldest history first - or select NO to see latest updates first (descending date order)
- History info now shows after the rest of the page loads.... or you can do it-
- after clicking a link
- immediately
- as your scroll the ticket
User Search Preferences
Allow user to select how you wish to see the results of any search.
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