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See Other examples of Creating and Using saved search queries, and putting the results into your preferred Dashboard
RT Fulltext ticket searching and Simple Search
This option of searching has existed prior to RT 4.4, but it now indexes and returns your results faster. Once you have made a simple search,
you may also then edit that search in the full RT query builder, to refine the search with other attributes(Subject, owner, Queue, status etc) and add a date range.
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