Page History

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• Display tickets in rich text (YES is default )
• Show ticket updates  by oldest history first - or select NO to see latest updates first (descending date order)
• History info now shows after the rest of the page loads.... or you can do it-
  
  • after clicking a link
  • immediately
  • as your scroll the ticket 
    ticket  

Image Added Galleryinclude1-rt-Ticket_Display_history_display.pngtitleScreenshots for Ticket Display

User Search Preferences

Allow user to select how you wish to see the results of any search.

• Order items in Descending or Ascending order
• Sort by multiple item types:
  
  • id (ticket number )
  • LastUpdated
  • Created
  • Status
  • DueDate
  • etc....
• Return xx number of Rows per page
• Chose what Columns to display in search results listinglisting 

galleryImage Added

Image Added

 include1-rt-search-options.png,2-rt-search-options-rows_and_columns.pngsortnametitleScreenshots-for Search Preferences

RT Ticket Timers

• New in rt 4.4.  
• Timers can be started, paused, and saved (with comments) to RT tickets. 
• Users can have 5 concurrent tickets running
• Tickets accumulate timed worked, and give breakdown of all users time on same ticket
• Users can also update time-worked on tickets under Tools => "My Day" tickets listing

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