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- New in rt 4.4.
- Timers can be started, paused, and saved (with comments) to RT tickets.
- Users can have 5 concurrent tickets running
- Tickets accumulate timed worked, and give breakdown of all users time on same ticket
- Users can also update time-worked on tickets under Tools => "My Day" tickets listing
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Ticket Timers - using 3 here
Ticket Timers - 2 methods to update time worked
RT Keyboard shortcuts
- New in rt 4.4
- 1) Global keyboard shortcuts on Dashboards or on "RT at a glance" pages
- enter: ? to see shortcuts
- enter: ? to see shortcuts
2) quick keyboard shortcuts for navigating within a search results listing of tickets
- enter: ? to see shortcuts
- Follow your cursor with blue bar on side of tickets
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| include | 1-rt-keyboard-shortcuts-Global.png,2-rt-keyboard-shortcuts-for-search-results.png,3-rt-keyboard-shortcut-select-bar.png |
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| title | Screenshots - Keyboard Shortcuts |
RT Dashboards
RT Dashboards are a customized RT web page, with 1 or more sections defined; for displaying desired groupings of RT data and functions. Dashboards
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