Page History

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• new Theme = rudder  (more ADA compliant, easier on the eyes)  
• Rice Logo added
• preferred Username format, privileged users = usernames (netid) 
• Search results refresh interval      
  

• THEME VIEW PREFERENCES

• General - Refresh search results Interval

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Preferences - RT at a Glance View

Use for your defined "RT at a Glance" home page

• Set a refresh interval in preferences if you sit on an RT dashboard all day
• This is a  different refresh interval than for your  "Search Results" in General View
  
  
• RT At a Glance refresh interval  

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Preferences -Ticket Composition

• Now have  Different settings for Composition vs Display
• 2- column layout for create and update
• WYSIWYG use browser right-click menu – to allow Rich Text entry on tickets

galleryTicket Composition Preferences

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• Resulting Ticket composition when Rich Text is set – 

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 include1-rt-TicketComposition.png,2-rt-TicketComposition_withRichText.pngsortnametitleScreenshots for Ticket Composition

Preferences - Ticket Display

• Display tickets in rich text (YES is default )
• Show ticket updates  by oldest history first - or select NO to see latest updates first (descending date order)
• History info now shows after the rest of the page loads.... or you can do it-
  
  • after clicking a link
  • immediately
  • as your scroll the ticketticket 
    

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