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- new Theme = rudder (more ADA compliant, easier on the eyes)
- Rice Logo added
- preferred Username format, privileged users = usernames (netid)
- Search results refresh interval
- THEME VIEW PREFERENCES
General - Refresh search results Interval
Preferences - RT at a Glance View
Use for your defined "RT at a Glance" home page
- Set a refresh interval in preferences if you sit on an RT dashboard all day
- This is a different refresh interval than for your "Search Results" in General View
- RT At a Glance refresh interval
Preferences -Ticket Composition
- Now have Different settings for Composition vs Display
- 2- column layout for create and update
- WYSIWYG use browser right-click menu – to allow Rich Text entry on tickets
galleryTicket Composition Preferences
- Resulting Ticket composition when Rich Text is set –
Preferences - Ticket Display
- Display tickets in rich text (YES is default )
- Show ticket updates by oldest history first - or select NO to see latest updates first (descending date order)
- History info now shows after the rest of the page loads.... or you can do it-
- after clicking a link
- immediately
- as your scroll the ticketticket
Gallery include 1-rt-Ticket_Display_history_display.png title Screenshots for Ticket Display
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