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RT Dashboards are a customized RT web page, with 1 or more sections defined; for displaying desired groupings of RT data and functions. DashboardsDashboards typically include sections sections such as :
- Quick Ticket Creation box
- Ticket listings, defined by a saved search query
- A queue's current tickets listing, chosen by relevance to user
- RT report and chart of key information (defined by a saved search query)
Users can create custom personal Dashboards, and Departments can create and share Departmental Dashboards to provide easy access to their users.
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Personal Dashboard - with just the sections of data I want using my personal Saved Searches:
See Other examples of Creating and Using saved search queries, and putting the results into your preferred Dashboard
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RT fulltext ticket searching and Simple Search
This option of searching has existed prior to RT 4.4, but it now indexes and returns your results faster.
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