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With the upgrade to RT Request Tracker Version 4.4, all Privileged Users have some new options and features they can choose for their personal preferencepreferences.
Additionally some of the default options have changed as well. See new or changed items highlighted in Blue text.
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RT Login Widget and screen layout
Login Widget
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- shows RT version, Copyright, and RICE logo
Screen: Function tabs across the top of the screen
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- Set a refresh interval in preferences
- ??? for Ken ... refresh for Home page, versus Search Results vs at a Glance refresh on home pages
Ticket Display preferences
- Display messages in Rich Text (default)
- Show Requestor's 10 highest priority tickets in "more about requestor"
Search Preferences
RT Ticket Timers
- New in rt 4.4.
- Timers can be started, paused, and saved (with comments) to RT tickets.
- Users can have 5 concurrent tickets running
- Tickets accumulate timed worked, and give breakdown by all OIT users
- Priv. Users can also update time-worked on tickets under "My Day" listing
RT Keyboard shortcuts
RT Dashboards
RT Fulltext ticket searching
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