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- New in rt 4.4.
- Timers can be started, paused, and saved (with comments) to RT tickets.
- Users can have 5 concurrent tickets running
- Tickets accumulate timed worked, and give breakdown by all OIT users
- Priv. Users can also update time-worked on tickets under Tools => "My Day" tickets listing
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RT Keyboard shortcuts
- New in rt 4.4
- Global keyboard shortcuts on Dashboards or RT at a glance pages - '?'
- keyboard shortcuts for moving in search results
RT Dashboards
RT Fulltext ticket searching
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