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Additionally some of the default options have changed as well. See new or changed items highlighted in Blue text.
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RT Privileged User Options are definable for key areas:
- RT Preferences
- RT Ticket Timers
- RT Keyboard shortcuts
- RT Dashboards
- fulltext searching
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RT Login Widget and screen layout
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- Set a refresh interval in preferences if you sit on an RT dashboard all day
- A different refresh interval than for your your "Search Results" in General View
Ticket Composition preferences
- Different settings for Composition vs Display
- 2- column layout for create and update
- WYSIWYG use browser right-click menu – to allow Rich Text entry on tickets
Ticket Display preferences
- Display tickets in rich text (YES is default )
- Show ticket updates by oldest history first - or select NO to see latest updates first (descending date order)
- History shows after the rest of the page loads.... or you can do it-
- after clicking a link
- immediately
- as your scroll the ticket
Search Preferences
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Preferences
Allow you to select how you wish to see the results of a search.
- Order items in Descending or Ascending order
- Sort by item types:
- id (ticket number )
- LastUpdated
- Created
- Status
- DueDate
- Return xx number of Rows per page
- Chose what Columns to display in results listing
RT Ticket Timers
- New in rt 4.4.
- Timers can be started, paused, and saved (with comments) to RT tickets.
- Users can have 5 concurrent tickets running
- Tickets accumulate timed worked, and give breakdown by all OIT users
- Priv. Users can also update time-worked on tickets under Tools => "My Day" tickets listing
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