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Additionally some of the default options have changed as well. See new or changed items highlighted in Blue text.
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RT at a Glance preferences
Use for your defined home "RT page and/or RT dashboards at a Glance" page
- Set a refresh interval in preferences
- ??? for Ken ... refresh for Home page, versus Search Results vs at a Glance refresh on home pages
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- if you sit on an RT dashboard all day
- A different refresh interval than for your Search Results
Ticket Composition preferences
- 2- column layout for create and update
- WYSIWYG use browser right-click menu – to allow Rich Text entry on tickets
Ticket Display preferences
- Display messages tickets in Rich Text rich text (YES is default )
- Show Requestor's 10 highest priority tickets in "more about requestor"ticket updates by oldest history first - or select NO to see latest updates first (descending date order)
- History shows after the rest of the page.... or you can do it-
- after clicking a link
- immediately
- as your scroll the ticket
Search PreferencesPreferences
RT Ticket Timers
- New in rt 4.4.
- Timers can be started, paused, and saved (with comments) to RT tickets.
- Users can have 5 concurrent tickets running
- Tickets accumulate timed worked, and give breakdown by all OIT users
- Priv. Users can also update time-worked on tickets under Tools => "My Day" tickets listing
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