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- New in rt 4.4
- 1) Global keyboard shortcuts on Dashboards or on "RT at a glance" pages
- enter: ? to see shortcuts
- enter: ? to see shortcuts
- 2) quick keyboard shortcuts for navigating within a search results listing of tickets
- enter: ? to see shortcuts
- Follow your cursor with blue bar on side of tickets
Gallery include 1-rt-keyboard-shortcuts-Global.png,2-rt-keyboard-shortcuts-for-search-results.png,3-rt-keyboard-shortcut-select-bar.png sort name title Keyboard Shortcuts
RT Dashboards
RT Dashboards are a customized RT web page, with 1 or more sections defined; for displaying desired groupings of RT data and functions. Dashboards
typically include sections such as :
- Quick Ticket Creation
- Ticket listings, defined by a saved search query
- A queue's ticket listing, chosen by relevance to user
- RT report and chart of key information
Users can create custom personal Dashboards, and Departments can create and share Departmental Dashboards to provide easy access to their users.
Examples:
RT Fulltext ticket searching
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