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Created by Dean Lane, last modified by Diane Yee on May 14, 2015

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IT DIY: IT Do It Yourself

Welcome to the IT Do IT Yourself (IT DIY) pages . These pages contain step-by-step instructions.. These instructions can be used by Rice students, faculty and staff in order to set up computer, email, network, print and other IT-related topics.

Use the following categories to guide your search. If you cannot find the category below, use the search bar located on the top right corner of the page.

Account Management

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Accounts tied to your NetID

Accounts unrelated to your NetID

Alumni Account Signup

Alumni (Rice Account)

Apply - Online Account Management System

Can't Log on to my NetID account?

Collaborator (Non-Rice)

Complimentary Guest Accounts

Complimentary Staff Accounts

De-activation process (including Google Docs)

Forgot my password?

Google Apps for Education (Rice)

Google Calendar

Google Mail | Undergraduates only

My NetD Instructions and Help

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MyNetID Instructions and Help

Account Summary Information

Activate Your NetID

Changing Your NetID and Google Account Passwords

Changing Your Published Email Address

Creating a Vanity Email Address

Password Reset: iforgot.rice.edu

Visitor Account

Application Support

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ANSYS Student Portal Information

Mathematica for Faculty, Staff, Student (Personal)

OnBase | Department use only

Rice On the Hub | Software discount for Rice faculty, staff, students

SAS for Students

SolidWorks for Students | NetID authentication required

SCC Favorite Free Software

Microsoft Campus Agreement

Audio Visual

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AV Events Reservation

Classroom Support

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College Lab (Create new request for help)

Supported Buildings

Cloud Computing

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Drive

Collaboration Tools

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FAQ: Course, Organization, and Departmental Email Accounts

Shared Filespace

Subversion (svn)

Course Management

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About Owl Space

IT Related FAQ's

Data Management

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Backup

Rice Dropbox Service | About

Rice Dropbox

Mapping storage (U:drive)

Storage/Recovery

Rice Storage Options and Quota

Shared File Spaces for Classes

Document Imaging & Workflows

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Email Management

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Accessing Email via Webmail

Can't Login to Email | Forgot password?

Setting up your Email Program

Setting up Rice Google Calendar (faculty & students)

Rice Gmail FAQs

Listserv

SPAM Filtering (DSPAM User Setup)

Creating a Vanity Email Address

Webmail tools

General

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IT Alerts - IT-Alerts History

Hardware

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Audio Visual

Loaner

Printer

Projector

Repair

Replacement

Setup

Help Desk | External Resources

Note: we do not endorse these resources.

Off Campus Electronic Support Sites

Computer Buying Suggestions

Mobile Devices

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iOS Devices to Rice Visitor

iPhone, iPhone, iPad

Kindle Fire HDX

Secure Your Data

Network

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Storage (U:drive | Personal Storage)

Printers/Printing

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Printer Locations

Lab computers | Windows & Mac

Personal computers, campus printers

Reimbursement Process

Remote Connect/Tools

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Connect to Rice Resources

Research Computing

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Request Help Directly from the RCSG

Request Class Access

Individual clusters

Security

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Hostnames, Redirects, and Proxies

Malware and Viruses

Apple Mobile Device

Server

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Linux and Unix Servers

Organization.Rice.edu

Software

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Clearing Browser cache

Software for Academic Classrooms and Computer Labs

Software

Software for Students / Software Support

ANSYS Student Portal Information

Mathematica for Faculty, Staff, Student (Personal)

SAS for Students

SolidWorks for Students | NetID authentication required

SCC: free software list

Rice On the Hub | Software discount for Rice faculty, staff, students

Operating Systems

Systematic Altiris Client Software

Telecommunication

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About Telecommunications

Faculty and Staff Telephones

Service Overview

Dialing Instructions

Personal Call Assistant

Unified Message

Map of Nortel Telephone Buttons

Basic Features of Nortel Telphones

Advanced Features of Nortel Telephones

Single-Line Analog Telephone

Residential College Telephones

Service Overview

Dialing Instructions

Voicemail for Single Mailbox

Voicemail for Multiple Mailboxes

Services and Rates

Web

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Box at Rice University

more about Box at Rice University >>

Support from Box

Managing Your Files, Collaboration and Sharing, Box Sync, Box for Mobile; Setup and Deploy Box; Training... and more.

Online Help

IT Online Documentation for IT Tutorials.

Phone:  713.348.4357 (x-HELP) 
Request for assistance or to report all IT-related issues.

Online Help Desk Form

Use this online form for New Request for assistance.

Email: helpdesk@rice.edu

Email from youremail@rice.edu account: include the NetID; Phone Number, Location: Time of Issue; & Description of issue.

For example: wireless network connectivity issues need MAC address and date & time; location; Rice or visitor network.

Ticket Status

Log on to Request Tracker to check your ticket status.
help.rice.edu

Other IT Websites

it.rice.edu/
IT services, tools, and applications supported at Rice.
oit.rice.edu/
IT organization, policies and procedures, initiatives, innovation, and IT news and events.
market.rice.edu/
Rice-specific discounts for tech purchases; also includes hardware requirements for new computer purchases.

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