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IT: Do IT Yourself

This is the IT: Do IT Yourself (DIY) page . This page contains step-by-step instructions on how to service your own IT needs. These instructions can be used by Rice students, faculty and staff in order to fix or set up computer, email, network, print and other IT-related systems, applications, or issues. 

Use the following categories to guide your search for the pages you need. If you cannot find them, use our search bar located on the top right corner of the page.


Account Management

Application Support

Audio Visual

Classroom Support

Classroom

College Lab (Create new request for help)

Supported Buildings

Podium

Cloud Computing

Collaboration Tools

Course Management

Overview

Coursera

edX

 

Other

Data Management

Document Management

Email Management

General

IT Alerts - IT-Alerts History

Hardware

Audio Visual

Loaner

Printer

Projector

Procurement

Repair

Replacement

Setup

Help Desk Suggestions


Maintenance

Network

Server

Office Support

Mobile Devices

Network

Printers/Printing

Remote Connect/Tools

Research Computing

Security

Server

Software

Classroom

Imaging

IT-Licensed Software

Limited

Operating Systems

Procurement

Research Computing

Standard

Streaming

Telecommunication

Web


Get Support

 

Support from Box

Managing Your Files, Collaboration and Sharing, Box Sync, Box for Mobile; Setup and Deploy Box; Training... and more.

Online Help

IT Online Documentation for IT Tutorials.

Phone:  713.348.4357 (x-HELP)

Request for assistance or to report all IT-related issues.

 

Online Help Desk Form

Use this online form for New Request for assistance.

 

Email:  helpdesk@rice.edu

Email from youremail@rice.edu account: include the NetID; Phone Number, Location: Time of Issue; & Description of issue. 
For example:  wireless network connectivity issues need MAC address and date & time; location; Rice or visitor network.

 

Ticket Status

Log on to Request Tracker to check your ticket status.
help.rice.edu





Other IT Websites

  • it.rice.edu/
    IT services, tools, and applications supported at Rice.
  • vpit.rice.edu/ 
    IT organization, policies and procedures, initiatives, innovation, and IT news and events.
  • market.rice.edu/
    Rice-specific discounts for tech purchases; also includes hardware requirements for new computer purchases.


Other IT Websites

  • it.rice.edu/
    IT services, tools, and applications supported at Rice.
  • vpit.rice.edu/ 
    IT organization, policies and procedures, initiatives, innovation, and IT news and events.
  • market.rice.edu/
    Rice-specific discounts for tech purchases; also includes hardware requirements for new computer purchases.
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